Covid-19: Silloth FAQs

As the coronavirus (COVID-19) situation progresses, there are many questions and concerns about how the necessary government measures will affect us all.  We’ll do our best to answer your questions and keep this page updated with useful information.

  • Is the Town Council still operating?

Yes, we are.  The Town Clerk is working from home, in line with government guidelines.  Grounds maintenance and cleaning staff duties have been scaled down to cover the essentials – to minimise contact with the public but to ensure the Parks & Open Spaces are kept clean and tidy.

  • I have elderly relatives in Silloth who may need help/support, but I’m too far away/in self-isolation, what help is available?

There is currently a lot of work going on to coordinate local volunteers to help support vulnerable people with basic needs such as shopping and prescription collections. We will keep this page updated with information as we have it.

In the meantime, you can contact the following local groups for advice – Silloth Rotary Club (Email: sillothrotary@outlook.com  Facebook:  https://www.facebook.com/SillothRotary/ ) and Silloth Support Volunteers (Facebook: https://www.facebook.com/groups/498504597491424/ ).

The Support Cumbria website has been launched to help add to the pool of Cumbrian Volunteers in a coordinated way. Support Cumbria is really good tool which matches volunteers of all levels to support local charities and organisations in local communities.  People can go to SupportCumbria.org.uk to register as a volunteer or to register a volunteer group.

  • I’m unable to leave home/self-isolating, how can I get food/prescriptions?

We are encouraging all Silloth residents to get to know their neighbours and be aware of anyone in their street who may need help. Making contact with somebody near by is your best source of support in the immediate future.  You may be able to sign up for the electronic prescribing service here.

  • I’m worried about maintaining good mental health for me and my family during this time, where can I find support?

There are a range of groups and charities who are able to offer remote services to help you through the coming weeks. Visit our Advice & Support for families page for a list of organisations who can help with a range of issues.

  • I am on a zero hours contract and have been laid off, what do I do?

You may be able to claim Universal Credit. To find out more and to check if you’re eligible visit www.gov.uk/housing-and-universal-credit or call 0800 328 5644.  The Government website has guidance for employees.

  • I can’t pay my rent/mortgage, what do I do?

You may be eligible for universal credit to help pay your rent if you are unable to work/lose your job due to the Coronavirus. Please visit the Government website for more information: www.gov.uk/housing-and-universal-credit or call 0800 328 5644.

If you’re a homeowner, you might be able to get help towards interest payments on:

  • your mortgage
  • loans you’ve taken out for certain repairs and improvements to your home

This help is called Support for Mortgage Interest (SMI). For more information visit www.gov.uk/support-for-mortgage-interest

  • I run an independent business, what help/support is available if I have to close?

We’ve put together some useful links for business owners to help you through this uncertain time.

  • Will bin collections and other council services continue to run as normal?

Garden waste collections have recently resumed.  All other kerbside collections are running normally, although this may change over the coming weeks and months. Please check on the Allerdale Borough Council website for the latest updates.

The Government has also issued specific advice on how anyone with symptoms of the Coronavirus should dispose of their personal waste such as tissues and disposable cleaning cloths, you can find the advice on the  Allerdale Borough Council website.

  • Will local public transport services continue to run as normal?

Bus and train services have reduced from Monday 23rd March.  You can find regular updates on the Traveline and  Trainline websites.

  • Are the parks and green spaces still open?

The overall parks and green spaces are still open, BUT please look after yourselves and others by following the latest advice:

  • Stay at home, as much as possible
  • When you’re out, keep at least 2m (6.5ft) apart from anyone not from your household

We have closed all of the public toilets on Silloth Green. 

  • What about play areas?

Following the Government’s advice on 23 March 2020, all of our play areas have been closed until further notice.  These include the following:

  • Eden Street play area
  • Woodland play area
  • Pirate Ship play area
  • Splash park
  • Will the Pagoda and tennis courts be staying open? What about other venues and community buildings?

Following Government advice, all tennis courts and leisure facilities are now closed.  You are advised to carry out one form of exercise per day (walk, run or cycle), and you may only do this alone or with members of your household.

Silloth Community Hall has also been closed until further notice.

  • How can I help others?

Get to know your neighbours and offer help where needed. There are a number of local charities who will urgently be looking for more help over the coming weeks and months including Silloth Rotary Club (Email: sillothrotary@outlook.com  Facebook:  https://www.facebook.com/SillothRotary/ ) and Silloth Support Volunteers (Facebook: https://www.facebook.com/groups/498504597491424/ ).

The Support Cumbria website has been launched to help add to the pool of Cumbrian Volunteers in a coordinated way. Support Cumbria is really good tool which matches volunteers of all levels to support local charities and organisations in local communities.  People can go to SupportCumbria.org.uk to register as a volunteer or to register a volunteer group.

Covid Mutual Aid UK  is a group of volunteers supporting local community groups organising mutual aid throughout the Covid-19 outbreak in the UK. They focus on providing resources and connecting people to their nearest local groups, willing volunteers and those in need.

We will keep these pages updated with where help is required and how you can get involved.