COVID-19: Advice & Support for Families

In these unprecedented times it can be overwhelming to be a parent or carer.

You’re not alone and there are plenty of support groups and charities offering information and advice to help us all through the coming weeks.

How to talk to children about coronavirus & school closures

For up to date information on school closures, visit the Department for Education information page.

How to look after your family’s mental health during this time

The following websites offer a range of tips and advice:

10 tips to help if you are worried about coronavirus

Mental wellbeing while staying at home   or call – 116123

For online, free support for young people visit

If you have concerns about the safety or wellbeing of a child

Call the Cumbria Safeguarding Hub on 0333 240 1727 or visit:

Childline offer a mental health toolbox for children and phone/online 121 counselling service as well as safeguarding reporting. Call them on 0800 1111 or visit

If you are experiencing domestic abuse

Call the National Domestic Abuse Helpline on 0808 2000247 or visit

Children’s local services

If your child is receiving counselling or support most organisations have (or are intending to) move sessions online/over the phone. Please contact the organisation directly. If you are on a waiting list for support they should still be able to offer advice or connect you with provision.

The Children and Families Information Service provides free information, advice and guidance about a wide range of services, activities and entitlements for families with 0-19 year olds.  Tel: 03457 125 737   Email:  or visit

Pregnancy and babies

The NCT feeding helpline can be contacted on 0300 330 0700

Silloth Group Medical Practice Tel: 016973 31309 or visit

Children with additional needs

Cumbria SEND IAS Service (which was formerly known as the Parent Partnership Service) offers impartial information, advice and support to children and young people with special educational needs and or disabilities and their parents and carers. Visit

Educational Resources

Many parents/guardians now find themselves in the situation of home educating their children, here is a list of websites you may find useful.  Coronavirus: How to educate your children at home during the Covid-19 pandemic